Updates

You can now ask Ori, the Userorbit agent, a question about your product data and get a chart back. Open Ask Ori and type the question you'd normally ask your data team.

A chart next to the conversation

Ori builds the chart and opens it in a split view beside the chat. Ask follow-up questions to refine it.

Edit charts in plain words

In the chart editor, use Ask Ori to change this chart to adjust a chart you're already working on, without hunting through settings.

Your customer portal's home page now tells the story of what you ship. Customers see what changed, what they asked for, and what's coming.

Release timeline

The Release timeline lays out every release on a line you can zoom by year or month. Each release page shows Built from your feedback, listing the requests it shipped.

Your requests

Signed-in visitors see the requests they posted or voted on, and the date each one shipped. This panel appears when your portal allows subscriber login.

Building now

Building now lists the requests in progress and how many people are waiting on each. Visitors can Follow one to get an email when it ships.

A bug report is easier to act on when you can see it. People can now record their screen or pin an element when they send feedback from the Userorbit widget.

Record the screen

Record your screen captures a browser tab, an app window, or the whole screen. People can add their camera and microphone, or turn either off. They can discard the recording and try again before sending.

Pin an element

Pin an element lets people click the part of the page they mean. The feedback includes a snapshot of that element.

Screen recording is off by default. Turn it on in Feedback → Settings. Recordings stop automatically at about 8 MB.

Watching replays one by one doesn't scale. Analyze recordings reviews a batch of session replays for you and points out what's worth a closer look.

Analyze a batch

Click Analyze on the replays page and pick how many of the latest completed sessions to review, from 1 to 100. The analysis uses your current filters. You can follow the progress as it selects recordings, finds insights, and collects feedback.

Review what it found

Each finding is labeled Possible bug, Usability issue, or Opportunity, with evidence clips you can jump to with Watch moment. Feedback candidates go to a private board for your review.

To check a single session, open it and click Generate insights.

Session replay and replay analysis are available on the Scale and Enterprise plans, and during your trial.

Feedback and the work that resolves it now live side by side. Connect Jira Cloud in Settings → Integrations and pick a site, a default project, and an issue type.

Link feedback to issues

From any feedback item, create a Jira issue or link an existing one by key or title. The feedback shows the issue key, title, and current status.

Create issues automatically

Turn on Automatically create Jira issues for a board, and new feedback on that board gets an issue. Existing feedback isn't imported. You can also import a Jira issue as draft feedback.

Sync statuses your way

Choose Both directions, Jira → Userorbit, or Userorbit → Jira, and map statuses between the two. Optionally notify subscribers when Jira changes a feedback status.

Read the setup guide in the help center under Jira.

Support replies can now carry the content that answers the question. That covers files, help articles, and the rest of what you've published in Userorbit.

Share published content

Type / or click Add content in the reply composer. Search your published articles, feedback, announcements, tours, checklists, and surveys, and add them to the reply.

Attach files

Attach up to 10 files per reply, or paste them straight into the composer.

Start from a suggested reply

When the composer is empty, a suggested reply appears as ghost text. Press Tab to accept it and edit it before sending. You can also click Generate reply.

Userorbit Support is available on the Scale and Enterprise plans, and during your trial.

Userorbit agents can propose changes for you to approve. You can now review those proposals in Slack instead of opening Userorbit.

Review in Slack

Each proposal arrives as a Slack message with Approve, Revise with prompt, and Dismiss. Revise sends the agent back with your instructions. Open in Userorbit takes you to the full proposal.

Or in the agents inbox

The agents inbox shows the same proposals, sorted into Open, Approved, Completed, Failed, and Dismissed. Approving asks you to confirm before the agent carries out the change. Failed proposals can be retried.

Slack approvals need the Slack integration, which is available on all paid plans.

Tours, checklists, surveys, and in-app announcements now share one targeting builder. You decide who sees an experience based on who they are and what they've done.

Five kinds of conditions

Target by User attribute, Saved segment, Event history, Current page, or Experience state. For example: users who performed an event within the last 7 days, users on a page that starts with /settings, or users who dismissed another tour.

Combine them

Join conditions with All (AND) or Any (OR), and nest them in groups for more specific rules.

Trigger on what people do

No-code triggers can also start an experience on an input change, a hover, an element appearing, a delay, or inactivity. To keep experiences from piling up, turn on Coordinate in-app experiences in Settings → General.

Journeys show the routes people take through your product around an event. Open the chart editor in Analytics and choose the Journeys report. Journeys replaces the Paths report, and your saved Paths reports keep working.

Pick a direction

Start Forward from event to see where people go next. Use Backward to event to see how they got there, or Between two events to see every route from one to the other. Show between 2 and 10 steps, and count by unique users, sessions, or repeated attempts.

Read the flow

The Flow view draws each route as a Sankey diagram, with drop-offs marked as Dropped off. Switch to Top paths for a ranked list. Use Refine journeys to hide noisy events or expand an event by a property.

Act on a route

Click a step to set it as the journey start or end, hide it, or open View users. Click a route to create a funnel from it. From the user list, open a profile, watch a relevant replay, or save the users as a cohort.

Your marketing site, product, and customer portal do not need to share the same widget. You can now create multiple Userorbit widgets, each with its own appearance, tabs, targeting, and install code.

One workspace, a tailored experience everywhere

• Match each surface — configure the content, navigation, and design for your website, app, docs, or customer portal.

• Focus each audience — show the right support, updates, feedback, and shortcuts for every use case.

• Install widgets independently — every widget gets a unique key and copy-ready snippet, so you decide exactly where it appears.

• Keep your current setup intact — existing installs continue using the default widget, and an invalid widget key falls back safely to it.

Create a widget, configure it, then copy its install code. Open Settings → Channels → Widget to build your first one.

Not every respondent should see the same follow-up questions. With survey branching, you can now create adaptive survey paths that respond to each answer.

Add rules to any survey step and choose what happens next. Send respondents to a specific question, skip steps that are not relevant, or end the survey early. Rules are evaluated from top to bottom, and the first match is used, so even complex flows stay predictable.

More relevant questions, better answers

• Personalize the path — show follow-up questions based on what someone selects.

• Reduce survey fatigue — skip questions that do not apply to the respondent.

• Qualify and segment — route different audiences through the same survey without creating duplicates.

• Keep logic clear — review every branch in one visual flow before publishing.

Branching works well for onboarding research, product-market fit surveys, NPS follow-ups, lead qualification, and any survey where the next useful question depends on the previous answer.

Open a survey, add your questions, then choose Branching logic to shape the experience for every respondent.

You can now turn any interactive demo into a downloadable video or GIF. Open the demo and go to Export video/GIF.

Pick a format

Video .mp4 is an animated walkthrough of your demo. GIF .gif is a silent, looping preview that works in email and chat.

For video, choose 720p or 1080p. For both formats, set the cursor to Dynamic, Static, or Hidden.

Add a voiceover and captions

Turn on AI voiceover to narrate each step from its copy, or from the voiceover script you set for that step. With voiceover on, add Captions for word-synced subtitles.

Userorbit renders the file on our servers and downloads it when it's ready.

Video and GIF export is available on the Scale and Enterprise plans.

Customer support rarely happens in one place. A question starts in email, the widget, your help center, or Slack. The answer may need input from product or engineering. Then the product signal gets copied into another tool, while the customer waits.

Today, we are introducing Userorbit Support: a complete support workspace built alongside your feedback and knowledge base. It brings customer conversations, team collaboration, automation, and product context into one connected workflow.

One inbox for every support channel

Bring requests from email, the Userorbit widget, your help center, Slack, or your API into one inbox. Your team can work from a single conversation and send replies back through the channel the customer used.

• Forward a support address into Userorbit and keep email threads together.

• Let customers start a conversation from your widget or branded help center.

• Connect Slack channels and choose whether messages become a channel-wide conversation, one thread per top-level message, or a support request only when your team decides.

• Share attachments across the conversation, keep Slack edits and deletions in sync, and deliver replies through the original channel.

Customers also get continuity. They can securely sign in with an email link or SSO to view current and past requests, reply, attach files, and reopen a closed request. Secure widget identification helps ensure conversations are shown to the right customer. For widget conversations, optional email reminders bring people back when they have not seen your reply.

A calmer queue with the context to act

Userorbit Support is designed for the real work between “new” and “resolved.” Organize conversations into Todo, Snoozed, and Done; assign one or more teammates; set priority, labels, account tier, and status; and use saved views to give each team the queue it needs.

SLAs show what needs attention before a commitment is missed. Bulk actions make high-volume triage faster, while similar-thread suggestions and thread merging keep one issue from becoming several. Open any request to see the customer, company, prior conversations, recent product activity, related feedback, article reactions, and similar threads without leaving the inbox.

AI assistance and automation, with your team in control

AI assistance can draft a reply and suggest the intent, urgency, priority, status, and labels for a conversation. Your team chooses what to send and which triage suggestions to apply.

Automatic first replies can be configured by channel and can include relevant articles from your Userorbit help center. When a conversation produces a reusable answer, turn it into a help article draft directly from the thread so today’s support work improves tomorrow’s self-service.

For repeatable processes, visual Workflows automate the steps around a support conversation. Start a workflow when a thread is created, a customer or agent replies, ownership or priority changes, or on a schedule. Add conditions, wait for the right moment, then assign teammates, apply labels, change status or priority, snooze work, send a reply or internal note, notify Slack, call a webhook, and more. Run history makes every automation visible.

Support, product, and engineering in the same loop

A support conversation should not end as a closed ticket. Link it to existing feedback, create a follow-up task, connect a relevant help article, or mark and merge a duplicate. Suggested links and similar threads help surface related context faster.

When a request needs another team, start a private discussion over Slack or email from the conversation. Userorbit includes the visible thread context, keeps the discussion attached to the request, and lets your team reply, resolve, or reopen it without losing the customer story.

Work from Slack when Slack is where your team works

Userorbit can post new-thread alerts, personal notifications, and daily or weekly queue digests to Slack. Teammates can assign a request, update its status, or reply to the customer from the Slack notification; the reply is delivered through the customer’s original channel and saved in Userorbit.

You can also send new-feedback notifications to selected Slack channels, filter them by feedback board, and choose whether customer identity is included.

Available now

Userorbit Support is available on the Scale plan and above. Open Support to connect your first channel, invite your team into the inbox, and turn every customer conversation into faster answers and better product decisions.

You can now embed an interactive demo anywhere people learn about your product. That includes your marketing site, your docs, and your Userorbit announcements and help articles.

Embed on your site

Open a published demo and go to Embed code. Choose Inline to place the demo in the page, or Pop-up to open it from a button. Copy the generated code into your site.

Embed in announcements and articles

The editor has an Interactive demo block for announcements and help center articles. Insert it to place a demo right in the post.

Demo embeds are available on the Scale and Enterprise plans, and during your trial.

Interactive demos are clickable walkthroughs of your product. People click through each step at their own pace.

Create a demo

Click New demo in Demos and enter a Title and the App URL the demo belongs to. You can also start from the Guided demos tab in the Userorbit Chrome extension, which records your clicks and actions as you go.

Share it

Publish the demo to get a public share link. Open Share link to copy the hosted URL and preview how it looks when shared.

Group related demos into a collection. Each collection gets its own share URL and website embed, so a prospect can browse several demos in one place.

Capture leads

Add a lead form step to collect an email address before or during the demo.

Interactive demos are available on the Scale and Enterprise plans, and during your trial.