We want to ask follow-up questions based on the NPS score. If someone rates low, ask why. If they rate high, ask what they love. Right now all respondents see the same questions.

Tried to configure frequency capping so a tour only shows once per user. The UI for this is buried and unintuitive. Took me 20 minutes to find the right setting.

We have 60 tours and the dashboard is painfully slow. No folders, no tagging, no way to organize. Finding the right tour takes forever. Need better content management.

Describe your research goal and AI generates a complete survey with questions, branching logic, and targeting.

One-click AI translation of tours, announcements, and help articles with quality review and consistency checks.

The knowledge base search only does exact keyword matching. Users can't find articles unless they use the exact title. Need fuzzy search or at least synonym support.

We want to test two different onboarding paths to see which drives better activation. There is no built-in way to split users and compare flow performance.

Ask questions about your analytics data in natural language and get instant answers with visualizations.

Our app has a fixed header at z-index 1000 and tooltips render behind it. There is no setting to control the z-index of tour elements. Have to hack it with CSS overrides.

About 15 percent of our users run ad blockers and they never see any tours or guides. We need a way to serve the SDK that doesn't get caught by common filter lists.

AI calculates feature priority scores combining user votes, feedback frequency, usage data, and business impact.

AI detects user drop-off patterns, friction points, and engagement anomalies, then proposes intervention playbooks.

We serve users in 4 languages. Being forced to upgrade to Enterprise just for translation support is a dealbreaker for us. This should be available on lower tiers.

Describe your target audience in plain English and AI translates it into segment rules and filters.

Checklists are the number one thing we need for user activation but they are not included in our plan. Having to upgrade just for checklists feels like unnecessary feature gating.

The extension crashes at least once per session, usually when switching between pages while building a multi-page tour. Lose all unsaved work each time.

AI diagnoses why a tour, survey, or checklist isn't showing for a user by checking targeting, selectors, and conditions.

AI compares your shipped features against market trends and customer requests to identify strategic gaps.

We need to show different onboarding paths for enterprise vs SMB accounts. Currently segmentation only works on user properties, not account or company data.

What I see in preview is not what end users see. Spacing is off, colors look different, and one tooltip was completely misplaced in production. Makes it impossible to QA without publishing.

Tour analytics lag by several hours. When we launch a new flow we have no idea if it's working until the next day. Makes it really hard to iterate quickly or catch issues early.

We want to run CSAT and CES surveys but those are only available on higher tiers. NPS alone doesn't give us the full picture of user satisfaction at different touchpoints.

AI drafts announcements with suggested audience targeting, optimal timing, and distribution channel recommendations.

Accidentally deleted a step in the flow builder and there's no way to undo. Had to rebuild the entire step from scratch. This is basic editor functionality that's missing.

Describe the tour you want in plain English and AI generates the complete tour with steps, targeting, and content.

On the Essentials plan we can't even change font-weight or padding on tour cards. Everything looks generic. We need at least basic CSS access on all plans.

Our app lazy-loads sidebar components and the tooltips just float in the wrong spot or don't show at all. Element detection needs to wait for DOM mutations, not just initial page load.

AI drafts thoughtful responses to user feedback based on context, similar past responses, and current roadmap status.

I need to see where users abandon a tour step by step. Right now I can only see started vs completed. Without funnel analysis I have to pipe everything into Mixpanel which defeats the purpose.

Every time product wants to trigger a flow based on a new event, we have to get engineering to add custom properties. There should be a no-code way to define and track events from the dashboard.

Send new feedback entries directly into a Slack channel for faster visibility.

Clicking a chart should reveal user-level data instead of just high-level counts.

Option to create surveys with multiple language variants under one survey ID.

Ability to capture survey responses offline and sync later.

Expose an endpoint for updating thousands of user records at once.

Add a source for NPS survey inline analytics inside the app admin.

Upload existing customer votes into the roadmap to maintain history.

Admins want to restrict who can create announcements or publish tours.

Design announcements with images, background colors, and layouts.

Certain integrations like Zapier receive duplicate events from the same trigger.

On smaller screens, the feedback button overlaps with the chat widget and disappears.

Importing CSVs with existing emails creates duplicates instead of merging.

The announcement description includes an image, it sometimes renders as broken in HTML.

Links generated with a custom domain occasionally 404 when opened in Safari.

The analytics tab takes over 10 seconds to load for accounts with more than 50k events.

I've been trying to build a 12-step onboarding flow and the builder keeps freezing after step 8. Have to refresh and lose my recent changes every time. The auto-save doesn't seem to kick in fast enough.

Build and save custom dashboard views with the metrics that matter most to your team.

Small persistent icons placed on specific UI elements that show tips or launch tours on click, independent of flows.

Export raw event data to cloud storage for custom analytics and BI integration.

Bi-directional sync with CRMs — enrich CRM profiles with product usage data and import CRM segments.

Visualize user drop-off through a sequence of steps to identify conversion bottlenecks.

Visual journey builder combining in-app messages, emails, and push into multi-step automated sequences.

Native mobile SDK for delivering tours, surveys, checklists, and push notifications in iOS and Android apps.

Subscribe to Userorbit events (feedback created, topic status changed) and receive real-time POST payloads.

Create multiple variants of a tour or survey and split traffic to measure which performs better.

AI-enhanced knowledge base search that provides instant summary answers above article results.

Measure ongoing engagement and product stickiness with cohort-based retention charts.

Split workflow paths based on user properties, actions, or segment membership for personalized journeys.

Persistent in-app feed where users browse all past announcements, updates, and release notes.

Users attach annotated screenshots or screen recordings to feedback submissions for crystal-clear bug reports.

Europe-based hosting option for data residency compliance and data sovereignty requirements.

Record and replay user sessions to analyze journeys, identify friction, and debug issues.

Define target actions and measure how tours, announcements, and emails drive users toward those conversions.

No-code event creation — click on UI elements in a visual tool to define and track product events without writing code.

Map the actual routes users take through your product before and after key events.

Embed Userorbit content (tours, announcements) directly inline in your product UI instead of overlays.

Add an option for the administrator to see and update an OpenAI key to their account. e2e encrypted and stashed.

Send targeted emails triggered by user behavior — welcome sequences, re-engagement, and feature adoption nudges.

Always-on help hub with configurable tabs for tours, docs, newsfeed, feedback, and live chat in one widget.

Push events and user traits from Userorbit directly into Segment.

Slim notification bars at top or bottom of screen for timely alerts, promotions, and feature announcements.

Re-engage users with timely mobile and web push notifications triggered by events or inactivity.

AI groups related feedback items into themes and surfaces recurring patterns to help prioritize the roadmap.

AI generates help center article drafts from codebase changes, feature specs, and existing documentation.

Show details of activity timelines on all roadmap posts.

AI scans help center articles against recent codebase changes and flags outdated content with suggested updates.

We currently support Google OAuth and Email login. We also plan to enable magic links option to select early customers.

Want a specific auth provider for your customer portal? Comment below or drop our support team a line.
We'd love to hear from you!

Add /loom support in the editor to embed loom video

Option to move user posts from feedback boards to the public roadmap.

Add RSS support to changelog and roadmap posts

More detailed fine-tuned notification controls in the admin app and for portal accounts.

Tours should support conditional paths based on user actions.

The system defaults to English instead of showing Spanish?

Guided tours don’t detect modals and end up pointing to hidden elements.

Connect Userorbit with 5000+ apps via Zapier triggers and actions for feedback, announcements, and topics.

AI proposes content actions (update article, create announcement) from codebase changes with approve/dismiss workflow.

All editors in the admin will support a notion-like writing assistant. This will be built on top of BYOOK - Bring your own OpenAI Key

Net Promoter Score surveys with 0-10 rating scale, follow-up questions, and promoter/detractor segmentation.

Publish product updates, feature launches, and changelog posts with rich content, images, and CTAs.

Index your GitHub codebase so AI understands your product context for better content generation.

Embed third-party chat services inside the Userorbit widget for unified in-app support.

Per-entity analytics for individual tours, surveys, and announcements showing views, completions, and conversions.

Sync GitHub commits, PRs, and issues with Userorbit for AI-powered changelog generation.

Admin interface localized in 45+ languages for global team access.

Organize announcements into categories and collections for structured browsing.

Model Context Protocol server enabling AI assistants to manage Userorbit resources programmatically.

RESTful API for programmatic access to feedback, announcements, roadmap, help center, and subscriber data.

Step-by-step walkthroughs that guide users through your product with tooltips, pointers, and CTAs attached to UI elements.

Insert dynamic user data (name, company, plan) into tours, announcements, and emails using merge tags.

Define user segments by attributes, behaviors, or custom properties to target content to the right users.

Drag-and-drop interface to reorder articles and collections within the help center.

Visual tour builder via Chrome extension — point-and-click to create tour steps directly on your live product.

Group help articles into structured categories for organized browsing.

Users can upvote feedback items and leave comments to discuss and prioritize ideas.

Public-facing roadmap showing planned, in-progress, and shipped features across customizable stages.

Track how users progress through tours, where they drop off, and overall completion rates.

Push feedback, announcement, and roadmap notifications directly to Slack channels.

AI automatically generates recurring content (weekly digests, release summaries) on a schedule.

Persistent task lists that guide users through activation steps with progress tracking and completion states.

Trigger tours, surveys, and checklists based on page visits, idle time, exit intent, or click events without code.

Overview dashboard showing engagement metrics across tours, surveys, announcements, and feedback.

AI-powered writing tool that helps draft announcements, articles, and feedback responses.

Tours can automatically advance to the next step after a configurable delay, enabling hands-free guided experiences.

Response rates, answer distributions, and sentiment tracking for all survey and NPS responses.

Target tours to specific pages using URL patterns, regex matching, and path-based rules.

Multi-card carousel format for tour steps, allowing users to swipe through related guidance in a single step.

Configurable AI usage limits per team with quota tracking and enforcement.

Standalone help center with articles organized into collections, searchable by end users.

Collect in-app feedback with customizable survey question types including text, multiple choice, and ratings.

Roadmap topics support voting and email notifications when status changes.

Automatically generate changelog posts from GitHub commits, PRs, and release notes using AI.

Embeddable multi-tab widget that surfaces announcements, feedback forms, and help center articles inside your product.

Host your help center and feedback portal on your own custom domain.

Readers can rate articles as helpful or not helpful to identify content that needs improvement.

Full version history for help center articles with ability to restore previous revisions.

Schedule announcements to publish at a specific future date and time.

Public boards where users submit feature requests, bug reports, and ideas with voting.

Multiple step formats including tooltip overlays, pointer highlights, and modal dialogs for different guidance scenarios.

Summarize open-ended feedback automatically into key themes.

Ability to override widget styles with custom CSS for brand alignment.

Multiple users asked for a dark theme option for long working sessions.

Right now Zapier only triggers on events. Users want actions like “create announcement.”

Some users can’t close announcements; the “X” button is unresponsive on Firefox.

When a user checks off items in a checklist, the completion state resets after refresh.

Some users report that product tours don’t restart when the page is reloaded in incognito. It seems tied to how user IDs are cached.

A survey created in the dashboard doesn’t load fully on the frontend. The widget keeps spinning on preview.

Pulsing beacon indicators that draw attention to specific UI elements and expand into contextual guidance on click.

Control exactly which pages of your product display tours, announcements, or other content.

Manage subscriber contacts with custom property fields for segmentation and personalization.

New UX is still missing the CTA Image upload.

Scheduled announcements go live in UTC instead of the account’s local timezone.