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Big news: Unheard now comes with an awesome Tour Feature! 🎉 Get ready for a smoother journey through Unheard with step-by-step guidance, pro tips, and interactive demos.🚀 Why You'll Love It:<ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Effortless Onboarding: Easy navigation for everyone.</li><li class="leading-normal -mb-2">Pro Tips: Unlock advanced features and strategies.</li><li class="leading-normal -mb-2">Interactive Demos: Dive deep into [Product Name].</li></ul>Ready to elevate your customer experience? The Tour Feature is here – it's not just a feature; it's a game-changer!

Exciting News: Introducing Unheard Tours!

We're thrilled to announce a major update to our product tours feature, introducing powerful analytics and advanced user targeting capabilities. These enhancements will revolutionize how you create, optimize, and deliver personalized onboarding experiences. Let's dive into what's new!<h2>Analytics for Product Tours</h2><h3>1. Tour Completion Rates</h3><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Track how many users start and complete each tour</li><li class="leading-normal -mb-2">View completion rates over time with customizable date ranges</li></ul><h3>2. Step-by-Step Analytics</h3><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">See where users drop off in each tour</li><li class="leading-normal -mb-2">Identify which steps are most engaging or problematic</li></ul><h3>3. User Segment Performance</h3><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Break down tour performance by user segments (e.g., role, plan type, company size)</li><li class="leading-normal -mb-2">Understand how different user groups interact with your tours</li></ul><h3>4. Impact on Key Metrics</h3><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Measure how tour completion correlates with important product metrics (e.g., feature adoption, time-to-value)</li><li class="leading-normal -mb-2">A/B test different tour variations to optimize for desired outcomes</li></ul><h3>5. Tour Insights Dashboard</h3><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Get a high-level overview of all your product tours' performance</li><li class="leading-normal -mb-2">Easily identify top-performing tours and those that need improvement</li></ul><img class="rounded-lg border border-muted" src="https://s3.us-west-1.amazonaws.com/unheard-assets/uploads/a5f60d63-cde2-4ba9-9de8-bfbe37f1edbc/0c8e8730-5b14-406c-99d3-35edb1d842a8/SCR-20241003-bkkb.png"><h2>Advanced User Targeting with Segmentation</h2><h3>1. Multi-dimensional Segmentation</h3><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Create complex user segments based on multiple attributes (e.g., user behavior, company data, product usage)</li><li class="leading-normal -mb-2">Use Boolean logic (AND, OR, NOT) to define highly specific target groups</li></ul><h3>2. Behavioral Targeting</h3><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Target users based on their in-app actions, feature usage, or engagement levels</li><li class="leading-normal -mb-2">Create segments for power users, at-risk accounts, or users who haven't adopted key features</li></ul><h3>3. Account-level Targeting</h3><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Apply segmentation at both the user and account level</li><li class="leading-normal -mb-2">Create tailored experiences for different tiers of accounts or industries</li></ul><h3>4. Dynamic Segmentation</h3><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Segments update in real-time as user attributes change</li><li class="leading-normal -mb-2">Automatically enroll or remove users from tours based on their current segment</li></ul><h3>5. Segment Analytics</h3><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">View detailed analytics on segment composition and how it changes over time</li><li class="leading-normal -mb-2">Understand which segments are growing, shrinking, or engaging most with your product</li></ul><img class="rounded-lg border border-muted" src="https://s3.us-west-1.amazonaws.com/unheard-assets/uploads/a5f60d63-cde2-4ba9-9de8-bfbe37f1edbc/b6ddfa54-a45c-4a7c-b019-529610cd7b8d/SCR-20241003-bkgg.png"><h2>Improvements</h2><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Enhanced Performance: We've optimized our backend to handle complex segmentation rules and large volumes of tour data without sacrificing speed.</li><li class="leading-normal -mb-2">Intuitive Segment Builder: A new drag-and-drop interface makes it easy to create and manage sophisticated user segments.</li></ul><h2>Coming Soon</h2><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">AI-Powered Tour Recommendations: Get intelligent suggestions for improving your product tours based on segment performance and user behavior.</li><li class="leading-normal -mb-2">Predictive Segmentation: Leverage machine learning to identify potential high-value segments and predict user behavior.</li><li class="leading-normal -mb-2">Custom Event Tracking: Define and track custom events within your tours to measure specific actions or milestones.</li><li class="leading-normal -mb-2">Integration with Data Warehouse: Connect your data warehouse to import custom user attributes for even more granular segmentation.</li><li class="leading-normal -mb-2">Export Capabilities: Download your analytics data and segment information in CSV format for further analysis or reporting</li></ul>These new features empower you to create more targeted, effective product tours while gaining deeper insights into their performance. By combining robust analytics with advanced segmentation, you can deliver personalized onboarding experiences that drive user adoption and success.We can't wait to see how you'll use these powerful new tools to enhance your product experience. As always, we welcome your feedback and ideas for future improvements!Happy touring and targeting! 🎉🎯

Supercharging Product Tours with Analytics and Segmentation 🚀 📊

Updates

You can now effortlessly create no-code actions and attach them directly to product tours, user checklists, banners, tooltips, and feedback prompts. Here are the no-code user actions currently available:<ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Page Visit: Trigger actions when a user visits a specific page.</li><li class="leading-normal -mb-2">Idle Time: Engage users after they’ve been idle on a page for a set time.</li><li class="leading-normal -mb-2">Exit Intent: Prompt users before they leave a page.</li><li class="leading-normal -mb-2">Element Click: Respond to user interactions with specific elements.</li></ul>We’re actively working on adding more user behaviors to expand your possibilities. Got a unique use case? Share it in the comments or submit a new feature request. We are excited that this update empowers you to create meaningful, tailored user experiences without relying on developer resources.Ready to give it a try? Head to the Actions tab and start building today!

Introducing Hyper-Personalized No-Code Actions

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