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Big news: Unheard now comes with an awesome Tour Feature! 🎉 Get ready for a smoother journey through Unheard with step-by-step guidance, pro tips, and interactive demos.🚀 Why You'll Love It:<ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Effortless Onboarding: Easy navigation for everyone.</li><li class="leading-normal -mb-2">Pro Tips: Unlock advanced features and strategies.</li><li class="leading-normal -mb-2">Interactive Demos: Dive deep into [Product Name].</li></ul>Ready to elevate your customer experience? The Tour Feature is here – it's not just a feature; it's a game-changer!

Exciting News: Introducing Unheard Tours!

We're thrilled to announce a major update to our product tours feature, introducing powerful analytics and advanced user targeting capabilities. These enhancements will revolutionize how you create, optimize, and deliver personalized onboarding experiences. Let's dive into what's new!<h2>Analytics for Product Tours</h2><h3>1. Tour Completion Rates</h3><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Track how many users start and complete each tour</li><li class="leading-normal -mb-2">View completion rates over time with customizable date ranges</li></ul><h3>2. Step-by-Step Analytics</h3><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">See where users drop off in each tour</li><li class="leading-normal -mb-2">Identify which steps are most engaging or problematic</li></ul><h3>3. User Segment Performance</h3><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Break down tour performance by user segments (e.g., role, plan type, company size)</li><li class="leading-normal -mb-2">Understand how different user groups interact with your tours</li></ul><h3>4. Impact on Key Metrics</h3><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Measure how tour completion correlates with important product metrics (e.g., feature adoption, time-to-value)</li><li class="leading-normal -mb-2">A/B test different tour variations to optimize for desired outcomes</li></ul><h3>5. Tour Insights Dashboard</h3><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Get a high-level overview of all your product tours' performance</li><li class="leading-normal -mb-2">Easily identify top-performing tours and those that need improvement</li></ul><img class="rounded-lg border border-muted" src="https://s3.us-west-1.amazonaws.com/unheard-assets/uploads/a5f60d63-cde2-4ba9-9de8-bfbe37f1edbc/0c8e8730-5b14-406c-99d3-35edb1d842a8/SCR-20241003-bkkb.png"><h2>Advanced User Targeting with Segmentation</h2><h3>1. Multi-dimensional Segmentation</h3><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Create complex user segments based on multiple attributes (e.g., user behavior, company data, product usage)</li><li class="leading-normal -mb-2">Use Boolean logic (AND, OR, NOT) to define highly specific target groups</li></ul><h3>2. Behavioral Targeting</h3><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Target users based on their in-app actions, feature usage, or engagement levels</li><li class="leading-normal -mb-2">Create segments for power users, at-risk accounts, or users who haven't adopted key features</li></ul><h3>3. Account-level Targeting</h3><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Apply segmentation at both the user and account level</li><li class="leading-normal -mb-2">Create tailored experiences for different tiers of accounts or industries</li></ul><h3>4. Dynamic Segmentation</h3><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Segments update in real-time as user attributes change</li><li class="leading-normal -mb-2">Automatically enroll or remove users from tours based on their current segment</li></ul><h3>5. Segment Analytics</h3><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">View detailed analytics on segment composition and how it changes over time</li><li class="leading-normal -mb-2">Understand which segments are growing, shrinking, or engaging most with your product</li></ul><img class="rounded-lg border border-muted" src="https://s3.us-west-1.amazonaws.com/unheard-assets/uploads/a5f60d63-cde2-4ba9-9de8-bfbe37f1edbc/b6ddfa54-a45c-4a7c-b019-529610cd7b8d/SCR-20241003-bkgg.png"><h2>Improvements</h2><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Enhanced Performance: We've optimized our backend to handle complex segmentation rules and large volumes of tour data without sacrificing speed.</li><li class="leading-normal -mb-2">Intuitive Segment Builder: A new drag-and-drop interface makes it easy to create and manage sophisticated user segments.</li></ul><h2>Coming Soon</h2><ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">AI-Powered Tour Recommendations: Get intelligent suggestions for improving your product tours based on segment performance and user behavior.</li><li class="leading-normal -mb-2">Predictive Segmentation: Leverage machine learning to identify potential high-value segments and predict user behavior.</li><li class="leading-normal -mb-2">Custom Event Tracking: Define and track custom events within your tours to measure specific actions or milestones.</li><li class="leading-normal -mb-2">Integration with Data Warehouse: Connect your data warehouse to import custom user attributes for even more granular segmentation.</li><li class="leading-normal -mb-2">Export Capabilities: Download your analytics data and segment information in CSV format for further analysis or reporting</li></ul>These new features empower you to create more targeted, effective product tours while gaining deeper insights into their performance. By combining robust analytics with advanced segmentation, you can deliver personalized onboarding experiences that drive user adoption and success.We can't wait to see how you'll use these powerful new tools to enhance your product experience. As always, we welcome your feedback and ideas for future improvements!Happy touring and targeting! 🎉🎯

Supercharging Product Tours with Analytics and Segmentation 🚀 📊

Updates

We've launched our comprehensive Chrome Extension Platform, bringing powerful tour creation tools directly to your browser for seamless cross-site tour management.Browser-Based Tour Creation:Our Chrome Tour Builder lets you create interactive tours directly within any web application. With comprehensive extension support and enhanced security through our Tour Token System, you can now build and deploy tours anywhere on the web.Advanced Capabilities:- Cross-Site Tour Management: Create tours that work seamlessly across different domains- Enhanced Security: Tour Token System provides robust access control and authentication- CORS Resolution: Solved cross-origin resource sharing issues for smooth operation- Stability Improvements: Major performance enhancements and bug fixesProfessional Results:The extension includes all the advanced features of our web platform—smart tooltips, auto-progression, theme support, and analytics—available directly in your browser.Additional Enhancements:- Better tour settings and configuration options- Improved extension performance and reliability- Enhanced navigation support with regex pattern matching- Streamlined deployment process

Chrome Extension Now Available - Build Tours Anywhere, Anytime

We're excited to announce the launch of our comprehensive Tour Builder Platform—your complete solution for creating engaging, interactive user tours that drive real results.Revolutionary Features:The new Tour Builder brings professional-grade tour creation directly into your workflow. With our Interactive Tooltips and Smart Auto-Progression, you can create tours that adapt to user behavior and flow naturally with timer-based controls.Advanced Capabilities:- Visual Tour Builder: Drag-and-drop tour creation with real-time preview- Smart Popover System: Perfectly positioned guidance with image support and intelligent arrows- Custom Hint System: Personalized guidance that adapts to individual user needs- Advanced Theme Controls: Complete customization with professional design options- Admin Configuration Panel: Powerful administrative tools for organization-wide tour managementPerformance Excellence:Experience zero-flicker animations, same-page navigation with regex pattern matching, and our stable Chrome extension for cross-site tour management.Why This Changes Everything:Whether you're onboarding new users or highlighting features to existing customers, our Tour Builder makes creating professional tours effortless while delivering measurable engagement results.Additional Enhancements:- Enhanced design editor with better error handling- Streamlined tour builder workflow with improved responsiveness- Better guide library integration across all components

Complete Revamp of Tour Builder - Create Interactive User Experiences

We've completely redesigned our team collaboration features to make working together easier, more secure, and more efficient than ever before.Streamlined Team Management:Our new Team Invitation System provides improved email templates and better control over team access flows. With enhanced invite link management, you can now precisely control who joins your team and how they get access.Advanced Access Controls:- Google Workspace Integration: Seamless team access for Google domain users- Improved Authentication: Enhanced forgot password workflow with better security- Anonymous Subscriber Support: Enable anonymous user engagement while maintaining control- Better Session Management: Improved user verification and session handlingProfessional Communication:Updated email templates ensure your team invitations look professional and provide clear next steps for new team members.Additional Enhancements:- Enhanced user verification with query string support- Better team member onboarding experience- Improved login and signup flow cleanup- Streamlined announcement system for team updates

Enhanced Team Collaboration - Streamlined Invitations & Access Management

We're excited to introduce our complete Checklist Management System—a powerful platform that transforms simple task lists into engaging user experiences that drive real completion rates.Comprehensive Task Management:Our new Checklist Platform provides complete task lifecycle management with advanced subscriber state tracking. You can now create, distribute, and analyze checklist performance with the same professional tools you use for tours and surveys.Advanced Features:- Subscriber State Tracking: Monitor user progress and completion patterns in real-time- Design Settings: Configurable design options for branded checklist experiences- Anonymous Support: Enable anonymous user engagement without compromising functionality- Widget Integration: Dismissible checklist interfaces with persistent state across sessionsSeamless Tour Integration:Connect your tours directly to actionable next steps. When users complete a tour, they can immediately engage with relevant checklists, creating a smooth transition from learning to doing.Analytics &amp; Insights:Track completion rates, identify bottlenecks, and optimize your checklists based on real user behavior data.Additional Enhancements:- Enhanced checklist schema for better performance- Dark mode consistency improvements- Better responsive design for all devices- Public API support for custom integrations

Introducing Checklists - Turn Tasks Into Results

You can now effortlessly create no-code actions and attach them directly to product tours, user checklists, banners, tooltips, and feedback prompts. Here are the no-code user actions currently available:<ul class="list-disc list-outside leading-3 -mt-2 tight" data-tight="true"><li class="leading-normal -mb-2">Page Visit: Trigger actions when a user visits a specific page.</li><li class="leading-normal -mb-2">Idle Time: Engage users after they’ve been idle on a page for a set time.</li><li class="leading-normal -mb-2">Exit Intent: Prompt users before they leave a page.</li><li class="leading-normal -mb-2">Element Click: Respond to user interactions with specific elements.</li></ul>We’re actively working on adding more user behaviors to expand your possibilities. Got a unique use case? Share it in the comments or submit a new feature request. We are excited that this update empowers you to create meaningful, tailored user experiences without relying on developer resources.Ready to give it a try? Head to the Actions tab and start building today!

Introducing Hyper-Personalized No-Code Actions

Transform how you collect feedback with our comprehensive Survey Platform that goes far beyond basic questionnaires to deliver surveys your users actually want to complete.Complete Survey Solution:We've built this platform with user experience at the forefront. Our Advanced Survey Builder lets you create professional surveys with extensive customization options, while our Theme Integration ensures every survey matches your brand perfectly.Professional Features:- Advanced Survey Analytics: Track responses and gather insights in real-time as they come in- Widget Integration: Surveys that feel native to your application environment- Enhanced Form Theming: Beautiful form fields with comprehensive styling options- Subscriber Management: Advanced tracking of survey participants and response patterns- G2 Review Integration: Seamlessly collect and manage customer reviewsDesign That Converts:Beautiful surveys get better response rates. Our comprehensive theming system ensures your surveys look professional and align with your brand, leading to higher completion rates and better quality data.Why Choose Our Platform:This isn't just another survey tool—it's a complete feedback collection system designed to maximize response rates while delivering the insights you need to grow your business.Additional Enhancements:- Better survey editor experience with fewer bugs- Real-time survey preview with widget integration- Enhanced subscriber state handling

Introducing Surveys - Beautiful Feedback Collection That Gets Results

We're launching our comprehensive Topic Management Platform—a powerful system for creating engaging topic pages with voting, comments, and community interaction features.Community Engagement Tools:Our new Topic Management system lets you create dynamic topic pages where users can vote, comment, and engage with your content. With full commenting system support including schema and API integration, you can build real community around your topics.Advanced Features:- Voting System: Let users vote on topics and track engagement patterns- Full Commenting Platform: Complete commenting system with threaded discussions- Topic Analytics: Track engagement, popular topics, and user interaction patterns- Caching Optimizations: Fast loading topic pages with intelligent cachingProfessional Administration:Manage topics, moderate comments, and analyze engagement with powerful administrative tools designed for community building.Additional Enhancements:- Better topic page performance and loading times- Enhanced user engagement tracking- Improved content organization and discovery- Mobile-optimized commenting experience

Introducing Topics - Build Community Around Your Content

We've completely reimagined how your content integrates with user applications through our new Interactive Widget Platform powered by Shadow DOM architecture.What's New:With our Shadow DOM Architecture, your widgets now operate in complete isolation from user sites. This means zero styling conflicts, consistent behavior, and a truly native feel that adapts seamlessly to any environment.Key Features:- Shadow DOM Isolation: Your widgets maintain perfect styling integrity across all user environments- Dismissible Interfaces: Users control when and how they interact with your content- State Persistence: Progress automatically saves across sessions for uninterrupted experiences- Smart Integration: Checklists and surveys that feel like native application featuresWhy This Matters:This isn't just a technical upgrade—it's a fundamental improvement in user experience. Your widgets now behave like built-in features while maintaining complete independence from user applications.Additional Enhancements:- Enhanced widget mounting with mutation observer support- Improved performance and reliability across all browsers- Better responsive design for mobile and tablet experiences

Introducing Widgets - Zero Conflicts, Maximum Impact

We've completely rebuilt our analytics platform from the ground up to deliver the clear, actionable insights you need to make confident, data-driven decisions.Complete Analytics Overhaul:Our new analytics dashboard features a modern, intuitive interface that makes complex data accessible at a glance. With advanced reporting capabilities, you'll get deeper insights with metrics that actually matter for your business growth.Smart Features:- Plan-Based Access Control: Analytics that scale intelligently with your subscription tier- Enhanced Data Visualization: Clean, professional charts that tell your story clearly- Smart No-Data States: Helpful guidance when you're just getting started with analytics- Server-Side Processing: Optimized performance for faster loading and smoother interactionsThe Impact:Stop struggling with cluttered, confusing charts. Our new analytics platform transforms raw data into clear, actionable insights that drive real business decisions.Additional Enhancements:- Better integration with third-party services- Improved error handling for edge cases- CDN optimizations for faster content delivery

New Analytics Dashboard - Your Data Deserves Better Visualization

We're excited to announce our new Paddle Integration, bringing comprehensive payment processing and billing management directly into your platform experience.Complete Billing Solution:Our Paddle Integration provides robust payment processing capabilities with comprehensive billing support. This means smoother transactions, better invoice management, and more reliable subscription handling for all your users.Enhanced Features:- Automated Billing: Streamlined subscription management with automatic processing- Email Notifications: Automated subscriber updates and billing notifications- Plan-Based Access: Smart feature access control based on subscription tiers- Professional Invoicing: Clean, branded invoices that reflect your businessSeamless Experience:The integration works behind the scenes to ensure your users experience smooth, professional payment processing without the complexity of managing multiple systems.Additional Enhancements:- Better subscription tier management- Enhanced analytics access control- Improved plan upgrade and downgrade flows- Professional email notification templates

Paddle Payment Integration - Streamlined Billing & Payment Processing

We're excited to announce the launch of our comprehensive Public API Platform, giving you the power to integrate tours and checklists into any application or workflow.Complete API Infrastructure: Our robust public API architecture provides seamless third-party integration capabilities. You can now embed our tour and checklist functionality directly into your existing applications, creating seamless user experiences across your entire product ecosystem.Developer-Friendly Features:<ul class="list-disc list-outside leading-3 -mt-2"><li class="leading-normal -mb-2">RESTful API Design: Clean, predictable endpoints that follow industry best practices</li><li class="leading-normal -mb-2">Comprehensive Documentation: Detailed guides and examples for quick implementation</li><li class="leading-normal -mb-2">Authentication &amp; Security: Robust security measures to protect your data and users</li><li class="leading-normal -mb-2">Real-Time Data: Access live tour and checklist data for dynamic applications</li></ul>Integration Possibilities: Connect your tours and checklists to CRM systems, help desk platforms, analytics tools, or any custom application that needs guided user experiences.Additional Enhancements:<ul class="list-disc list-outside leading-3 -mt-2"><li class="leading-normal -mb-2">Better data modeling for enhanced performance</li><li class="leading-normal -mb-2">Improved error handling and response codes</li><li class="leading-normal -mb-2">Enhanced security measures for API access</li><li class="leading-normal -mb-2">Streamlined authentication and authorization</li></ul>

Public API Launch: Integrate Tours & Checklists Anywhere

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